CLIENT SERVICES

Return Policy

COOPERATIVE offers returns on new and unused items within 10 days of purchase for store credit only. Sale items are not returnable. 

In addition, all returns are subject to  our discretion. If there is any sign of wear or odor a return will not be accepted. We reserve the right to refuse any such return, to refuse to offer any refund, and/or to charge a restocking fee. 

The packaging must be intact and the product must be unused with all tags attached. Any footwear returned must be returned with the original box. PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, AND/OR MATERIALS CANNOT BE ACCOMMODATED. 

COOPERATIVE reserves the right to charge a restocking fee for returns in violation of these Terms and Conditions, including items returned damaged or missing packaging or documentation, or for items that we reasonably determine were ordered through use of a robot or other automatic device or software.

Shipping Policy

Domestic orders typically ship within 3-5 business days, and international orders within 5-7 business days unless otherwise specified on the product page. Final delivery (where applicable) is estimated to arrive in 5-10 business days. In rare cases, delays can occur at the warehouse or carrier level that extend that timeframe. 

We begin processing orders immediately after they are confirmed, we are typically unable to make changes to the shipping address once the order is submitted. Please ensure that all shipping information is accurate before completing your purchase.

Cooperative is not responsible for lost or stolen packages if the shipping address provided at checkout matches the address confirmed for delivery. Once a package is marked as delivered by the carrier, we are no longer liable for the shipment. Misplaced packages are non-refundable.